At Athleta Gap, we want you to be fully satisfied with your purchase of our performance-driven, stylish activewear for women and girls. This Refund Policy outlines the terms, conditions, and process for requesting a refund, ensuring transparency and clarity for all our customers. By placing an order on our website (the “Site”), you agree to comply with the provisions of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The refund request must be initiated within 60 days of the delivery date of your order. Requests submitted after this 60-day window will not be approved, unless required by applicable law.
  • Product Condition: The product(s) being returned must be in unused, unworn, and undamaged condition, with all original tags, labels, and packaging intact. Products that have been washed, altered, stained, or damaged (other than due to a manufacturing defect) will not be eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the shipping receipt.
  • Original Payment Method: Refunds will only be issued to the original payment method used to place the order (e.g., credit card, debit card, digital wallet). We cannot process refunds to alternative payment methods unless the original method is no longer active (additional documentation may be required in this case).

2. How to Request a Refund

Follow these steps to initiate a refund for your purchase:

  1. Submit a Return Request: Contact our customer service team at [email protected]. In the email, include:
  • Your full name and order number.
  • The name(s) and size(s) of the product(s) you wish to return for a refund.
  • A brief explanation of why you are requesting a refund (e.g., size mismatch, change of mind, manufacturing defect).
  • Photos of the product(s) (if claiming a manufacturing defect or damage upon delivery).
  1. Receive Return Authorization: Once we review your request and confirm eligibility, we will send a Return Authorization (RA) Number to your email within 1-2 business days. This number is required for processing your return—do not ship products without it.
  2. Ship the Product(s) Back: Package the eligible product(s) securely, clearly mark the RA Number on the outside of the package, and ship it to the address provided in the RA email.
  • You are responsible for the cost of return shipping, unless the refund is due to a manufacturing defect, incorrect product shipment, or damage caused during delivery (in which case we will reimburse your return shipping costs upon receipt of proof of shipping, such as a tracking number and receipt).
  • We recommend using a shipping method with tracking and insurance, as we are not liable for lost, stolen, or damaged packages during return transit.

3. Refund Processing Timeline

  • Inspection of Returned Products: Upon receiving your returned package, our team will inspect the product(s) to verify they meet the eligibility criteria (unused, undamaged, with original tags). This inspection typically takes 2-3 business days.
  • Refund Initiation: If the inspection is successful, we will initiate the refund to your original payment method within 1-2 business days of approval.
  • Refund Credit to Your Account: Refunds typically take 5-10 business days to appear in your account, depending on your financial institution’s processing times. Credit card issuers, for example, may take additional time to post the refund to your statement—this is outside our control.
  • Notification of Refund: We will send a confirmation email to you once the refund has been initiated, including the amount refunded and the last 4 digits of the payment method used.

4. Special Cases & Exceptions

  • Manufacturing Defects or Damaged Products: If you receive a product with a manufacturing defect (e.g., faulty stitching, broken zippers) or damage caused during delivery, please contact us within 7 days of receiving the order. We will cover all return shipping costs and process a full refund or send a replacement (at your option) once we verify the issue.
  • Incorrect Products Shipped: If we accidentally ship you the wrong product (e.g., wrong size, color, or style), contact us immediately. We will send a pre-paid shipping label for the return and either process a full refund or ship the correct product at no additional cost.
  • Canceled Orders: If you cancel an order before it has been shipped (see our Terms of Purchase for cancellation eligibility), we will process a full refund within 5-10 business days of cancelation. If the order has already been shipped, you will need to follow the standard return and refund process outlined above.
  • Final Sale Items: Unless stated otherwise, all products on our Site are eligible for refunds. If a product is marked as “Final Sale,” it cannot be returned or refunded, except in cases of manufacturing defects or incorrect shipment.

5. Refund Amount

  • Full Refunds: Eligible refunds will include the full purchase price of the product(s) (in USD, as all transactions on our Site are in United States Dollars).
  • No Additional Fees: We do not charge restocking fees or processing fees for refunds. However, we cannot refund any currency conversion fees charged by your financial institution if you paid in a currency other than USD.

6. Questions & Support

If you have any questions about our Refund Policy, need help initiating a refund, or have not received your refund within the expected timeline, please contact our customer service team at [email protected]. We are committed to resolving your concerns promptly and fairly.

Last Updated: 2025.09.17